Rules for using the site and providing services
1. General Provisions
1.2. The user confirms his agreement with the Rules and undertakes to comply with them when using cars-info.eu in any way and form. Any user who does not agree with one or more terms of the Rules will not have the right to use cars-info.eu.
2.1. For the purposes of these Rules, the following terms have the meanings specified in this paragraph of the Rules.
2.1.1. Product is a package with a certain number of accesses to databases (by VIN/Frame of vehicles), which can be purchased by cars-info.eu users.
2.1.2. Commercial User – any individual or legal entity who uses the Services for business, trade or professional purposes (other than personal consumption) or for dual purposes: private consumption and business.
2.1.3. Private user – any individual who uses the Services solely for personal consumption.
2.1.4. User – a person who has purchased a Product or otherwise uses cars-info.eu, including private users and commercial users.
2.1.5. Account – the User’s account on cars-info.eu, which the User opens for access to the Services.
2.1.6. Services – services provided to the User for a fee, which the User can receive on cars-info.eu.
2.1.7. Request – a successful transition by directing a request to the Product to the page(s) for issuing search results for one VIN/Frame number of a vehicle, containing(s) data or indicating that the search result does not contain data.
2.1.8. Data – information materials containing the nomenclature (brand, article number, name of a car spare part) of the car manufacturer, as well as other information used by the User, which is shown and/or brought to the attention of the User automatically in accordance with the logic of the Product upon the User’s Request.
2.1.9. The Vehicle Identification Number (VIN) – the unique 17-digit code assigned by the manufacturer to each vehicle that leaves its factory.
3.1. To use our Services, the User must open an Account. The User can open an Account in the following ways:
3.1.1. by entering your email address and preferred password. If this method is used, the User must activate the Account by clicking on the link in the email that cars-info.eu will send to the email address specified when registering the Account;
3.1.2. using third party accounts such as Facebook, Google and Apple and allowing cars-info.eu access to these third party accounts.
3.2. The User is responsible for maintaining the confidentiality of the Account login information and for any actions performed by third parties on behalf of the User in the Account, since the User has not ensured the confidentiality of the Account login information. The User agrees to immediately notify cars-info.eu by email to firstname.lastname@example.org of any loss or unauthorized use of login data or any other breach of security or confidentiality of login data.
3.3. If the User no longer wishes to use the Account, he has the right to delete it at any time by sending a written message to cars-info.eu by email to email@example.com.
4. Cost and validity period of the Product
4.1. The price of the Product may change taking into account the market situation, special offers, currency fluctuations and other elements, however, the current valid price list for the Services is always available on the cars-info.eu.
4.2. The product purchased by the User will be valid for 30 days from the date of purchase. After this period, the User’s Product will no longer be valid and the unused number of Requests will be forfeited. If the User purchases an additional Product during the validity period of the purchased Product, the unused number of requests from the previous Product is added to the new Product and can be used within the next 30 days from the date of purchase of the last Product.
4.3. The Product will be available in the User Account immediately after successful payment.
5. User Responsibilities
5.1. The User undertakes:
5.1.1. not use automatic devices, software, algorithms or methodologies or any similar or equivalent manual process to access, acquire, copy or monitor any part of cars-info.eu or any content, or in any way to reconstruct or circumvent cars- navigation info.eu, the cars-info.eu structure or any of its content in order to obtain or attempt to obtain any materials or information not available to the User on cars-info.eu.
5.1.2. not to seek unauthorized access to any part or function of cars-info.eu, or to systems or networks associated with cars-info.eu, through unauthorized hacking, password mining or other illegal means.
5.1.3. not to take actions that could unreasonably or disproportionately overload the infrastructure, systems or networks associated with cars-info.eu.
5.1.4. not to use any device, software or take other actions that may interfere or which may be used in an attempt to interfere with the proper operation of cars-info.eu or any operation performed by cars-info.eu or the use of cars-info. eu by any person.
5.1.5. not to use cars-info.eu or any content contained therein for illegal purposes or purposes that do not comply with the Rules, or for the purpose of promoting any illegal activity or other activity that infringes the rights of cars-info.eu or others.
5.1.6. comply with these Rules and relevant legal requirements when using cars-info.eu, its Services or making payments.
6.1. The contract for the provision of Services between cars-info.eu and the User is considered concluded from the moment of receipt of payment in the manner prescribed by these Rules (or, if the Services were ordered by a Commercial User, from the moment of receipt of payment).
6.2. Users can pay for the cars-info.eu Services using one of the methods chosen by the User, available on cars-info.eu.
Services are provided to the Private User only after payment by the Private User in accordance with these Rules and in the manner established on cars-info.eu. Services will be provided to the Commercial User after payment by the Commercial User in the manner established by these Rules and/or within the time limits provided for in a separate agreement between cars-info.eu and the Commercial User, if any.
6.3. Сars-info.eu has the right to organize advertising campaigns, during which Users may be provided with discount codes for the Services. Сars-info.eu has the right to determine the conditions for the application of a particular discount code, including, but not limited to, the validity period of the discount code, the type of Services to which it applies, and other restrictions. In order to use a discount code for the Services, the User must enter the code in the appropriate window where the User selects the payment method. If the code is not entered in the manner described in this clause, the code will not be applied to the Services ordered by the User.
6.4. Given the differences in economic factors in different markets, cars-info.eu reserves the right to apply different prices for Services in each country.
6.5. For value added tax (VAT) purposes, the Services are considered to be services provided by electronic means, therefore, when determining the place of provision of the Services to Private Users, cars-info.eu will comply with EU Council Directive 112/2006/EC of 28 November 2006 on the common system value added tax, Council Regulation (EU) No. 1042/2013 of 7 October 2013 and Article 10 of the Law of the Republic of Estonia on Value Added Tax, and will apply the VAT rate at the place of residence of the Private User. When determining the place of residence of a Private User, cars-info.eu uses technological, communication and other objectively available means to determine the specified location of the Private User. In case of inconsistency of the data obtained through the above means, cars-info.eu also relies on the data provided by the Private User. The private user bears full responsibility for the accuracy and reliability of such data provided. When providing Services to Commercial Users, cars-info.eu applies the general rules for determining the place of provision of Services for VAT purposes, established by the Law of the Republic of Estonia on Turnover Tax.
6.6. The User purchasing the Services may upload a VAT invoice in the User Account.
7. Protection of private Users
7.1. If the Services are purchased by a Private User, the Private User has the right to terminate such agreement without reason within 14 days by notifying cars-info.eu by email to firstname.lastname@example.org, except for the cases provided for in clause 7.2 of these Rules. The private user will notify of the cancellation of the Services specified in this paragraph using the above email address in a free format indicating the order number, date, contact details and desire to cancel a specific order for the Services. Cars-info.eu will immediately, but no later than 14 days from the date of receipt of the Private User’s notice of cancellation, return all amounts paid by the Private User.
7.2. If the Individual User has used partially (at least one) or fully available Requests from the purchased package, the Individual User loses the right to terminate the agreement for Digital Content Services within 14 days.
8. Protection of personal data
9. Change or termination of the Services.
9.1. Сars-info.eu has the right to unilaterally change the Services provided by cars-info.eu, their prices and any other provisions of the Rules. If changes have a negative impact (for example, restriction) on the rights of Private Users, cars-info.eu will only make such changes if there are sufficient grounds for doing so, for example if the relevant provisions of applicable law change or if we restructure or adjust our Business model. Users will be notified in advance of changes on the cars-info.eu home page. If, after changing, amending or supplementing the Rules and notifying the Private User in the manner provided for in this paragraph of the Rules, the Private User continues to use cars-info.eu, this will be considered consent Private user to changes in the Rules. Сars-info.eu confirms that the amendments will in no way have a negative impact on the rights of Private Users in relation to the Services already implemented or in the process of implementation.
9.2. Сars-info.eu has the right to limit or terminate the User’s access to cars-info.eu and/or Services at any time if the User violates the requirements of these Rules and/or applicable law. If a User has an Account that violates the requirements of these Rules and/or applicable law, he will be notified of the restriction or termination of the User’s access by email to the address specified in the Account. If cars-info.eu restricts or terminates a User’s access to cars-info.eu and/or the Services, said User will not have the right to use cars-info.eu and/or the Services in the future, e.g. by creating a new account.
10.1. To the extent permitted by applicable law, cars-info.eu shall not be liable for any loss or damage to Users.
10.2. Сars-info.eu will be responsible only for the technical placement on cars-info.eu of the information presented in the Product and technical support of the cars-info.eu databases. To the extent permitted by current legislation, cars-info.eu is not responsible for any actual inaccuracies/inconsistencies in the information contained in the databases and the Product.
10.3. Сars-info.eu may contain links to other third-party websites. These links are provided solely as a convenience to Users. Cars-info.eu does not control such links or third-party websites and is not responsible for the content of third-party websites, including any information or materials on such websites.
11. Intellectual property rights
11.1. Materials on the cars-info.eu website – code, design, cars-info.eu domain name, all copyrights, trademarks, databases, trade names, titles and other intellectual property or other property associated with cars-info .eu and/or the materials contained therein are the property of cars-info.eu or cars-info.eu uses it legally, with the exception of intellectual property (trademarks, logos, etc.) related to partners or suppliers to cars-info.eu, and is protected by national and international laws and regulations for the protection of intellectual property.
11.2. The user has no right to copy, record in any way or reproduce, perform, publish, transmit, sell, modify, make available, license, alter, republish, edit, broadcast, retransmit or otherwise make available, display publicly or display, adapt, distribute or use cars-info.eu materials or their source code or any part thereof, as well as any derivative works without the express permission of cars-info.eu.
12. Applicable Law and Dispute Resolution
12.1. All activities of cars-info.eu will be carried out in accordance with the legislation of the Republic of Estonia, which is also applicable to these Rules. Any disputes arising in connection with the activities of cars-info.eu, the Services or related to them will be resolved through negotiations, and if an agreement is not reached, by a competent court in accordance with the provisions of applicable law.
12.2. Disputes between cars-info.eu and commercial users will be resolved in court in accordance with the location of cars-info.eu.
12.3. A private user who believes that cars-info.eu has violated his rights or legitimate interests related to the cars-info.eu Services must submit a complaint in writing to cars-info.eu at email@example.com indicating claims. If the User does not agree with the answer from cars-info.eu, he can contact the Department of Consumer Protection and Technical Supervision at www.ttja.ee or fill out the online application form on the European Platform for Consumer Dispute Resolution at http://ec.europa.eu.
13. Information security measures
13.1. Cars-info.eu notes that users are responsible for maintaining the confidentiality of their account login information. The user must exercise caution when using and storing login information. The User should exit the browser after completing their work to ensure that no one else gains access to the User’s email or personal information, especially when the User is using a public computer (for example, in an Internet cafe or library).
13.2. Although cars-info.eu strives to protect the User data processed by cars-info.eu, however, given that the User information is transmitted via an Internet connection, cars-info.eu cannot and does not guarantee the complete security of the information transmitted by the User, including Personal Information.
14. Final provisions
14.1. These Rules constitute the entire agreement between the User and cars-info.eu and replace and cancel all previous written or oral contracts, obligations, representations and agreements between the User and cars-info.eu related to the subject matter of these Rules. Сars-info.eu has the right to conclude a separate written agreement with the User. The terms of these Rules apply to such an agreement, unless otherwise expressly provided.
14.2. If any part of these Terms is found to be invalid, illegal or unenforceable to any extent, in accordance with the procedure prescribed by applicable law, such determination will not prejudice the remaining terms of the Rules, which shall remain in force and enforceable. to the maximum extent permitted by applicable law. 14.3. Cars-info.eu has the right, at its discretion, to assign all or part of the rights and/or obligations under these Rules without the prior consent of the User, provided that this does not prejudice the guarantees provided to the Private User. The transfer of rights and/or obligations to cars-info.eu, carried out in the manner provided for in this paragraph of the Rules, releases cars-info.eu from fulfilling all obligations under these Rules. The User has no right to transfer or assign these Rules or any or all of his rights and/or obligations under these Rules in accordance with applicable law or otherwise without the prior written consent of cars-info.eu.
Returns and Refunds
If the Services are purchased by a Private User, the Private User has the right to terminate such agreement without reason within 14 days by notifying cars-info.eu by email to firstname.lastname@example.org.
The private user will notify of the cancellation of the Services specified in this paragraph using the above email address in a free format indicating the order number, date, contact details and desire to cancel a specific order for the Services. Cars-info.eu will immediately, but no later than 14 days from the date of receipt of the Private User’s notice of cancellation, return all amounts paid by the Private User. If the Private User has used partially (at least one) or fully available Requests from the purchased package, the Private User loses the right to terminate the agreement for Digital
Content Services within 14 days. The right of refusal does not apply to legal entities.
Services are delivered electronically and are available in the User Account immediately after successful payment.
2. What personal data may we collect?
When you visit our Website or contact us by contact form, we may collect the following information:
- For the purpose of registration: e-mail address. These personal data are processed on the basis of a contract and stored for three (3) years after your last visit to our Website.
- For the purpose of providing services: e-mail address, name, surname, information about payment for the service and other information voluntarily provided by you. These personal data are processed on the basis of a contract and stored for three (3) years after your last visit to our Website.
- For the purpose of direct marketing: name, surname, e-mail address. The Service Provider processes your personal data for direct marketing purposes on the basis of legitimate interest and/or your consent.
Based on your consent, the Service Provider shall process the following personal data: name, surname, e-mail address.
Based on your consent and/or legitimate interest of the Service Provider, your personal data shall be processed for three (3) years after your last actions on our Website (login, registration and/or other active steps).
- Information about your computer, your visits and use of the Website and/or Mobile App, including your IP address and time and date of login to the Website and/or Mobile App. These data shall be processed on the basis of your consent and stored for the time period set out in the table below. For more information, see “Cookies”.
- Any other personal data, which may be provided by you at any time in the course of our communication. These data shall be processed on the basis of your consent and stored for three (3) years. In case you submit a complaint, claim or request by e-mail, in writing or otherwise, the data voluntarily provided by you shall be processed for the purpose of administration of such complaint, claim and/or request and stored for three (3) years.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer with your consent. We use different cookies for different purposes. Cookies help us to distinguish you from other users of the Website and thus ensure a more enjoyable browsing experience and improve our Website.
Most browsers allow you to reject all cookies and some browsers allow rejecting only third-party cookies. You may take advantage of these options. For more information, see the user guide of your browser or device. However, please note that rejecting all cookies will have a negative impact on the use of the Website and you will not be able to use all services provided on the Website without cookies.
We use the following cookies:
(a) Strictly necessary cookies.
These cookies are required for the operation of our Website. These can be the cookies that, for example, give you access to protected Website areas, allow you to register for events or use other services.
(b) Analytical and/or performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are easily finding what they are looking for. The basis for the processing of data collected by these cookies is your consent.
(c) Functionality and advertising cookies.
These cookies are used to recognize the clients when they return to the Website. This allows us to show you customized content, remember the information relevant to you and advertise. The basis for the processing of data collected by these cookies is your consent.
4. Direct marketing
If you wish to receive our news and offers, you may give consent for direct marketing during registration on our Website by clicking “I AGREE” to receive news and offers by e-mail.
You may opt out of receiving direct marketing messages free of charge at any time by informing us by e-mail email@example.com and/or clicking on the respective link in any message about offers sent to you.
5. Recipients of the data
We may disclose the information about you to our employees, managers, agents, suppliers or subcontractors, if reasonably necessary (e.g. financial transactions on the Website may be processed by our payment service providers), Website hosting providers, server and server maintenance providers, e-mail service providers, etc.
In addition, we may disclose information about you:
- if required to do so by law;
- in order to protect our rights or interests (including the transfer of your data to third parties with the purpose of recovering your debt to us).
6. Security of personal data
Your personal data shall be processed in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Estonia and other legislation. When processing your personal data, we implement organisational and technical measures to protect personal data against accidental or unlawful destruction, alteration, disclosure as well as from any other unauthorised form of processing.
However, data transmission over the internet is inherently insecure and we cannot guarantee secure transmission of data over the internet.
7. What are your rights?
You have the right to:
- submit a written request to receive information whether we process any data related to you; if we do, you have the right to access your personal data and receive the following information: purposes of data processing; categories of personal data; data recipients or categories of data recipients who have received or will receive your personal data; where possible, the expected period of storage of personal data or, where not possible, the criteria for determining the storage period;
- request to rectify inaccurate data or supplement incomplete personal data related to you;
- request that we delete your personal data. Nevertheless, this right is not absolute and can only be justified by at least one of the following reasons: personal data are no longer needed to achieve the purposes they were collected or otherwise processed for; you decide to withdraw your consent to process your personal data, where your data is processed solely on the basis of consent and there are no other grounds for the processing of your personal data; your personal data have been processed unlawfully; your personal data must be deleted when we are legally required to do so;
- request that the processing of your data be restricted in one of the following cases: you dispute the accuracy of the data (in such case, the processing shall be restricted for the time period that allows us to verify the accuracy of your personal data); the processing of your personal data is unlawful and you do not agree that your personal data be deleted and instead request that their processing be restricted; we no longer need your personal data for processing purposes, but you need them for establishing, exercising or defending legal claims. Where the processing of your personal data is restricted, such personal data may be processed (except storage thereof) only with your consent or for the purpose of establishing, exercising or defending legal claims and/or protecting your or other person’s rights or for reasons of public interest;
- withdraw consent to process your personal data, where personal data is processed solely on the basis of your consent;
- submit a complaint to us or the State Data Protection Inspectorate, if you believe that your rights as a data subject have been and/or may be infringed.
8. Third-party websites
You are responsible for keeping your password and user details confidential and for any actions (data transmission, placed orders, etc.) carried out on our Website using your login information. You may not disclose your password to third parties. If our Website services are used by a third party who has logged in using your login information, we shall assume that it is you. If you lose your login information, you must immediately inform us about it by e-mail.
You are responsible for the accuracy, correctness and completeness of information provided by you. In no event shall we be liable for the damages incurred by you due to incorrect or incomplete personal data provided by you or your failure to inform us of changes thereto.
11. Contact information
Registration number: 14447466
We will respond to received requests, complaints or claims within the time limits and in accordance with procedure prescribed by legislation. We will make effort to provide you with information as soon as possible, but in any case not later than within 30 days from the receipt of your request.
If we are unable to provide you with requested information and/or you have any claims concerning the processing of your personal data, you have the right to file a complaint with the State Data Protection Inspectorate.